Chronic Care Management (CCM) & Principal Care Management (PCM): Best Practices Webinar

Since CMS introduced payment for Chronic Care Management (CCM) in 2014, the program has undergone numerous updates, including new codes, the introduction of Principal Care Management (PCM), and fee increases of approximately 50%. CCM has become a highly valuable service for many healthcare providers, offering opportunities to improve patient outcomes while enhancing practice revenue.

With an increasing number of vendors offering software, clinical teams, and billing support, providers must exercise caution when partnering with CCM vendors. Billing always remains under the provider’s NPI, making them responsible for compliance and program management. This webinar focuses on best practices for implementing a CCM program that is efficient, compliant, and effective.

What You Will Learn

• CMS policies and updates for CCM and PCM programs

• Patient eligibility criteria and enrollment requirements

• Billing requirements and compliance considerations

• Who can and cannot bill for CCM services

• Obtaining patient consent for CCM and PCM services

• Creating comprehensive care plans and evaluation strategies

• Assessing patient populations and care gaps

• Advantages and challenges of in-house versus outsourced programs

• Integrating software solutions with EMR systems

• Developing and implementing an actionable CCM program plan

Learning Objectives

• Identify and describe the key components of CCM programs.

• Summarize the evaluation plan required for CCM implementation.

• Determine the necessary elements for a successful CCM implementation plan.

Why Attend

Whether you are currently offering CCM or considering adding it to your practice, this webinar provides practical guidance, compliance strategies, and revenue insights from expert Dr. Irina Koyfman. Attendees will gain actionable knowledge to optimize program effectiveness and ensure adherence to CMS guidelines.

Who Should Attend

• Nurses and Nurse Practitioners

• Physicians and Specialists

• Population Health Officers and Innovation Officers

• Chief Nursing Officers (CNO) and Chief Medical Officers (CMO)

• Billing and Revenue Cycle Staff